NOC Engineer Level II
The NOC Engineer Level II is responsible for managing and maintaining our end client’s networks. Ensuring client satisfaction and quieting their networks are essential in this position. The NOC Engineer Level II will report to the Network Project Engineer.
Essential Duties and Responsibilities:
The NOC Engineer Level II position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Success in the NOC Engineer II position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.
The team will be graded on the profitability of the client agreements and on the amount of incidents that are able to be resolved before affecting the clients.
Educational/Vocational/Previous Experience Recommendations:
Normal professional, office environment.