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Service Technician

The Service Technician is tasked with meeting and exceeding customer needs and requirements, producing quality installation and service on schedule and within estimated hours.

Program, test, troubleshoot, repair, and modify electronic components, parts, equipment, and systems, such as nurse call, patient wandering, access control, CCTV, security, fire alarm,  sound, intercom, and voice/data,, applying principles and theories of electronics, electrical circuitry, electronic and electrical testing.

The Service Technician is also tasked with establishing and maintaining good working relationships between co-workers, customers, and suppliers.

Education

Required: High School Diploma or GED

Preferred: Post-Secondary Education

Preferred: Verifiable Certifications

  • EST 2
  • EST 3
  • EST Quickstart
  • EST 3-MODCOM
  • EST FireWorks
  • Hubbell Premise Wiring Certified
  • AMP Netconnect
  • Microsoft Certified
  • NICET Level II or Higher – Fire Alarm
  • BICSI Tech Certified
  • Bosch RPM, RAMIV, 5200, certified
  • Firelite 9200
  • Silent Knight IDP
  • Ademco Vista
  • Valcom
  • Telecor XL
  • Telecor T2
  • Dukane PC6000
  • Dukane Starcall
  • Panduit Certified
  • OSHA 30 hr Certified

Experience

Required:  4 to 6 years relevant construction related experience.

Preferred:  7 to 12 years relevant construction related experience.

 

 Knowledge, Skills and Abilities

Relevant and current industry and technical knowledge concerning products, materials and equipment.

Troubleshooting: determining causes of operating errors and deciding what to do about it; Repairing equipment or systems using the needed tools.

Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed; Equipment Selection: determining the correct tools and equipment needed to do a job.

Time Management: managing one’s own time and the time of others. Reading Comprehension: understanding written sentences and paragraphs in work related documents.

Self-starter and team player with excellent communication and interpersonal skills; ability to listen to and understand information and ideas presented through spoken words and sentences; ability to convey information clearly and concisely through spoken words and sentences.

Ability to read, write, and understand information and ideas; ability to arrange tasks or actions in a certain order or pattern according to a specific rule or set of rules; able to compute/calculate required mathematical equations.

Programming: Proficient in the use of basic computer functions to facilitate the use of specialized programs related to the above listed systems.

Able to stand for long periods of time (up to eight hours); able to lift and carry a twelve-        foot ladder and able to perform work from a ladder; able to operate a power jack and fork lift and able to lift up to 70 pounds manually.

WORKING CONDITIONS

 Must be able to work under the elements of the average construction site.
Travel is required at times.

Over-time is dictated by our customers and is based on demand.

 

AUTHORITY and RESPONSIBILITIES

The Service Technician is granted sufficient authority by the Service Division Manager to accomplish all of the duties and responsibilities that are established for this position, to include, but not limited to, the following;

Ensure all Installation projects and service calls are completed within required deadline and all required documentation has been submitted to proper personnel.

Must be on-call and available to dispatch for after-hours service when assigned as the primary on-call technician.

Establish and maintain excellent relationships with customers and their staff.

Establish responsibilities and accountabilities for all staff within a project.  

Test electronics units, using standard test equipment, and analyze results to evaluate performance and determine the need for adjustment.

Assemble, test, and maintain circuitry or electronic components according to engineering instructions, technical manuals, and knowledge of electronics, using hand and power tools.

Adjust and replace defective or improperly functioning circuitry and electronics components using hand tools.

Read blueprints, wiring diagrams, schematic drawings, and engineering instructions for assembling electronics units, applying knowledge of electronic theory and components.

Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary to procure replacement parts.

Maintain system logs and manuals to document testing and operation of equipment.

Review and present to the Service Technician or Dispatcher a daily summary that includes number of jobs, work in progress, labor utilization, and percentage of completion.

Maintaining a team-based work environment and strong relationships with fellow employees.

Ensure materials and supplies, such as laptops, tools, and equipment are stored in a secure location on jobsite or in assigned vehicle.

Additional responsibilities of this position require, but are not limited to, the following;

Demonstrate good judgment in investigating and resolving problems and foster harmonious relationships with other company employees while meeting and exceeding customer requirements.

Respect the confidentiality of company, customer, and personnel information.

Keep the Service Division Manager or Dispatcher abreast of successes progress, potential problems and implements appropriate solutions for those problems.

Able to simultaneously handle, prioritize and resolve problems effectively.

MEASURES OF PERFORMANCE

The Service Technician will be deemed to be performing in a satisfactory manner when the following occurs;

For each service project, ensure that deadlines are met and exceeded on a weekly basis.

Ensure Installation, Service and Warranty Support and objectives are achieved or exceeded on a daily basis while ensuring on-time delivery of quality products and services to customers.

Manage customer complaints and help develop policies and procedures that eliminate or reduce complaints according to Company targets and objectives.

Ensure all work and materials meet quality standards in accordance with Company policy, procedures and requirements and in accordance with industry standards.

Technical Ability: Application of job knowledge is used with each transaction; Planning: Systematic and timely problem solutions are implemented; Organization: The employee has an effective arrangement of work; Decision Making: Makes timely decisions; Control: Ability to monitor progress and follow through; Quality of work: High productivity level, neatness and accuracy of work; Cost-Consciousness: Meets budgets, sensitive to profit.

Responsibility: Accepts and carries out assignments as assigned; Dependability: Gets job done, persistent, trustworthy; Time Management: Organizes and uses time well; Initiative: Self-starter, seeks additional work; Motivation: High Energy level, enthusiasm; Cooperativeness: Team player, works well with others; Oral Communication: Clearly conveys thoughts; Sensitivity: Understands others, relates with tact; Adaptability: Adjusts to changes in jobs/priorities.

Leadership: Orients, guides, motivates, and develops; Personal growth: strives to increase skills/knowledge; Punctuality/Attendance is within accordance with company policies and procedures.

 EEO and Affirmative Action Compliance

CANA Communications is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. Cana Communications does not discriminate on the basis of race, religion, color, sex, age, sexual orientation, national origin, handicap status, Vietnam era or disabled veterans status, or on any other basis prohibited by law.

EEO is the Law:
Applicants and employees are protected under Federal law from discrimination.

 

 

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